Welcome to Sharper Technology

Return Merchandise Authorization

Your order from Sharper Technology is carefully assembled, tested, packaged and shipped, and we support our products before and after the sale. If you have questions about support for Sharper Technology products, or need to return your purchase for some reason, we hope the following information will answer your questions or please feel free to give us a call.

When you receive your order

Please check the contents of your shipment immediately against items marked as shipped on your invoice. Report any discrepancy in the number of items or damage to packaging to the carrier/agent that delivered the shipment to you. Sign only for the packages actually delivered. If, upon further inspection, you notice further damage or loss, please save all packaging material and notify the carrier/agent immediately. If you make a report to the courier agent, please retain a case number if given and contact Sharper Technology.

If you need to return a product from Sharper Technology We believe your order will reach you and your Sharper Technology product will work for you without a problem, but if you do have trouble, and can not resolve it with a support call, please be aware of the following guidelines.

Sharper Technology offers a 15 day money back guarantee on all items unless otherwise indicated.

Contact technical support to request an RMA. You must have an RMA number to return merchandise to Sharper Technology. The customer is responsible for shipping back to Sharper Technology. We are not responsible for loss or damage incurred in shipment back to us, and we strongly recommend that your insure your package.

There is a minimum 15% restocking fee for all returns (25% on previously demonstrated products), (shipping and labor/service is non-refundable). Items must be returned in a re-saleable condition.

If you do return something purchased from Sharper Technology, for tracking and control purposes we ask that you note the following RMA Guidelines:

Return Merchandise Authorization Guidelines:

After you have contacted technical support, you will be issued a number for your return and sent an e-mail telling you the procedure and return policies. Those steps and policies can be summarized as follows:

Contact our support staff by phone or e-mail to obtain an RMA number. All products must be returned in the original packaging and include all documentation, manuals, software and / or cables. All packages will be refused if an RMA number is not issued or clearly marked on the outside of the box.

Domestic Orders: Purchaser is responsible for the return shipment cost. International Orders: Purchaser is responsible for shipping costs "TO" and "FROM" Sharper Technology.

Sharper Technology is not responsible for damage or loss incurred during shipment back to us, and we strongly suggest you insure your package. RMAs are valid for 10 days, and the product(s) must be received by Sharper Technology before the RMA expires. RMAs cannot be extended or re-issued.

Please send returned merchandise to:

Sharper Technology Inc.

Attn: RMA #

1032 Elwell Court

Suite # 110

Palo Alto, CA 94303

All Returns must have an assigned RMA number visible on the package in order to ensure their delivery and tracking